Help
Support
Answers to the questions people ask most, and how to reach a person when you need one.
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Talk to a person
Email info@vouche.pro. Include a link to the profile or Vouch your question is about, and we’ll take it from there.
Email supportFinding people
How do I find someone?
Search for what you need and where, like “Honda salesperson near San Mateo” or “balayage in Daly City,” or search for a name. Results are people first. Switch to Businesses to see places instead.
How are results ordered?
By how well a person’s current role matches your search, how close the person is, and the evidence in the person’s Vouches: the rating, how many there are, how many are phone verified and how recent. Nobody can pay to rank higher.
What does “Also worked with … before” mean?
Those people match your search only through an earlier job. That list comes after the main results, under that label, never mixed in with people who do that work today.
Why does “near me” show the wrong city?
We estimate an approximate area from your internet connection, without asking for your location. If we can’t tell, or you’re outside the areas VouchMe covers so far, searches start from San Francisco. Type a city instead, like “near San Jose.”
Vouching
Who can Vouch?
Anyone 16 or older who personally worked with the professional, as a customer or professionally.
How do I Vouch for someone?
Open the professional’s profile and tap Vouch, or open the personal link you were sent. Say whether you personally worked together, choose a rating, add a note if you like, confirm your mobile number with a text code, and post.
Why do I have to confirm my phone number?
It shows a real person wrote the Vouch, and it limits everyone to one Vouch per professional every 30 days. Your number is never shown. Confirming it also signs you in to VouchMe with that number. When it’s the number the professional sent the Vouch request to, the Vouch shows Phone verified.
How will my name appear?
As your first name and last initial, like “Maria G.” Never your phone number or email. Once you’re signed in, your Vouches use the name on your account.
Can I edit or delete my Vouch?
Vouches can’t be edited once posted. To delete one you wrote, open Account, then Vouches you wrote, and choose Delete Vouch. It’s removed from the profile for good. A Vouch held for review, or one that’s been reported, can still be deleted. While a moderator has it, or its business rating, hidden for a closer look, it can’t be deleted until the moderator decides. One we removed can’t be deleted.
Why was my Vouch held for review?
It looked like it contained a phone number, an email address, a link, a VIN, or words that break the Community Guidelines. A held Vouch stays hidden until a moderator publishes or removes it, so private details never go public. See the Community Guidelines.
What verification means
Each badge is one specific fact. VouchMe never shows a general “Verified,” and the evidence behind a check, like a VIN, deal number or work email, is never shown.
Every Vouch posts only after its author confirms a mobile number with a text code. That alone adds no badge, and VouchMe doesn’t confirm the service or sale itself. A Vouch shows a badge only for what was checked, and Verified transaction appears only when a business confirms the sale.
- Phone verified
- The author confirmed, with a text code, the same mobile number the professional sent the Vouch request to. VouchMe doesn’t confirm the service or sale itself.
- Verified transaction
- The business confirmed the sale. The private details used to confirm it are never shown.
- Identity verified (the check mark next to a name)
- This professional’s identity was confirmed with a government ID check. It means identity only.
- Employment verified
- VouchMe confirmed this professional works here, through a work email on the business domain or the business itself.
- Phone confirmed
- This professional’s phone number is confirmed. That alone is not an identity check.
My People
What is My People?
The professionals you trust, in one place. Tap Follow on a profile to add someone. When someone in My People moves to a new employer, you’ll see the new workplace, so you never lose track of your people.
Do I need an account?
No. Without an account, My People is saved on this device. Sign in to keep it on your account and on your other devices; the people you’ve already added come with you.
Can a professional see that I’m following?
No. A professional sees only how many people follow, on a private dashboard. Follower counts are never public.
For professionals
Is there already a profile about me?
No. A VouchMe profile exists only once a professional creates it. Nobody can make a page about you.
How do I claim my profile?
Go to Claim your profile and sign in with Apple, Google, your mobile number or email (whichever are offered). Then say who you are, add where you work now and any earlier roles, and choose your link, like vouchme.pro/maria. Last, confirm your mobile number once to publish. We never show it. It takes a few minutes. You must be 18 or older.
I changed jobs. What happens to my Vouches?
Your Vouches stay with you. In your dashboard, open Career and choose “Starting somewhere new?”. Each Vouch stays tied to the place where the work happened, and people who keep you in My People see where you went.
How do I ask a customer for a Vouch?
In your dashboard, open Ask for a Vouch. Add the customer’s first name and mobile number, what you helped with, and when. VouchMe makes a personal link for you to send from your own phone. When the customer confirms that same number with the text code, the Vouch shows Phone verified.
Can my workplace confirm my job?
Yes, when the business manages its page on VouchMe. Your profile then shows Employment verified, and its details say the business confirmed it. Your Vouches and ranking don’t change.
A business listed me as no longer there. What now?
Our team checks every mark before it changes anything, so you only see it once we agree. Jobs in your dashboard then shows it. If you moved on, choose Update my job. If it’s wrong, choose This is wrong and tell our team why: you’re listed on the page again until we decide, within 5 business days. Your job history and Vouches never change because of a business’s list.
Can I remove a Vouch I disagree with?
No, and nobody can pay to. If a Vouch breaks the Community Guidelines, report it and a moderator will review it.
How do Contact messages work?
Customers can message you from your profile. A customer’s contact details are visible only to you. To stop messages, turn off “Accept messages from customers” in your dashboard under Profile. You can also block someone who keeps messaging you.
For businesses
Where do business pages come from?
Our team adds some from public listings. Others are added by professionals: when a pro adds a current job at a business that isn’t on VouchMe yet, the business gets its own page right away, marked Unclaimed, and our team reviews each new page after it appears. Adding a page never confirms anyone’s job there and never makes the pro who added it an owner or manager. The pros who work there are listed on the page, and it shows the business’s own rating, from customers who chose to rate the business after Vouching for the pro who helped. Owners can claim a page for free, and anyone can suggest an edit.
How do I get my business on VouchMe?
Ask your team to claim profiles at vouchme.pro/join and add the business as the workplace: a business that isn’t on VouchMe yet gets its page then. Each pro’s profile and Vouches belong to the pro, and go with the pro to a new job. The business keeps its own customer ratings. You can also start a claim on any business page and choose “Can’t find it? Add your business”.
How do I claim our business page?
Open the business’s page and choose Claim this page. It’s free. For now, you verify with a business document (a license, utility bill, lease or tax permit) and a photo ID with a matching name, which our team reviews within 5 business days. You can withdraw the claim while it’s in review. Claiming doesn’t change ratings, Vouches or ranking.
Someone already manages our page. How do I get access?
On the page, choose Request access. The owners have 7 days to answer, and you’ll hear from us either way. We never show you the owners’ names. If nobody answers, you can verify with documents, and our team decides.
What can a claimed page do?
Reply to customers in public, keep hours, photos, the website and About current, confirm the pros who work there, invite more, and see views and searches. Name, phone and address changes, and marking a pro as no longer there, are checked by our team first. A business can never edit, hide, sort by sentiment or remove a rating, pay for anything, or rate itself. The rules are in the Terms.
How do I correct our business page?
Open the page and choose Suggest an edit, then say what’s wrong, a duplicate page or the wrong location included. Our team checks every suggestion; nothing changes until we do. Owners of a claimed page change hours, photos, the website and About from the business home. You can also email info@vouche.pro with a link to the page.
How do I report a business page?
On the page, open the … menu and choose Report this page. If someone who doesn’t run the business claimed it, choose that reason: those reports go first. To report a rating or a business’s reply, use the … menu on the rating. A VouchMe moderator reviews every report against the Community Guidelines.
Can a business pay for a better rating or a higher ranking?
No. Nobody can pay for ratings, ranking or placement, or to remove an honest Vouch or customer rating. Search orders people by how well each one matches and by the evidence in the Vouches. Claiming a page is free and never changes a rating, a Vouch or anyone’s place in search.
Reporting a problem
How do I report a Vouch?
Open it on the professional’s profile and choose Report this Vouch. You don’t need an account.
How do I report a profile?
Open the profile and choose Report this profile, then pick the reason that fits.
How do I report a message?
Email info@vouche.pro with a short description of the problem. Professionals can also block someone who keeps sending messages. To report a business page, see For businesses.
What happens after I report something?
A VouchMe moderator reviews it against the Community Guidelines. Content that breaks the rules is removed. Honest, critical Vouches stay up.
Your account
How do I delete my account?
Go to Account and choose Delete account. Your account, My People and notifications are deleted. If you’re a professional, so are your profile and the Vouches on it. It can’t be undone. Vouches you wrote for others stay published with your first name and last initial, no longer linked to your account; email us to remove one. If you manage a business page, you lose access to it. If you’re its primary owner, it passes to another owner, or becomes unclaimed if there’s none.
How do I change my name?
Go to Account and choose Name. You can change it twice in 30 days. Vouches you already posted keep the name you posted with. If you’re a professional, your profile shows the new name and your link stays the same.
How do I change my phone number or email?
In Account, under How you sign in, choose your number or email. To keep your account safe, we send a code to the one you sign in with now, then a code to the new one, and the change is made once you enter it. Can’t get codes at your current number or email anymore, or don’t see a way to change it there? Email info@vouche.pro and we’ll help. Signing in with a new number or email instead starts a separate account.
How do I turn off notifications?
In the iPhone app, go to Account and turn notifications off, or use your iPhone’s Settings, then Notifications, then VouchMe.
How do I get a copy of my information?
Email info@vouche.pro. The Privacy Policy explains what we keep and your rights.
Contact us
- Help and privacy requests
- info@vouche.pro